Refund policy

Return & Refund Policy — MANIVERSE

Last updated: September 12, 2026

At MANIVERSE, every product is made especially for you after you place an order. Because our products are made-to-order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Please read our policy carefully before placing your order.

1. Damaged or Defective Products

If your order arrives damaged, defective, or misprinted, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging, if it was damaged
  • A brief description of the problem

After reviewing your request, MANIVERSE may offer a replacement or refund where appropriate.

2. Wrong Product or Incorrect Order

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

If the mistake was on our side, we will work to provide a replacement or an appropriate refund.

3. Size & Fit

Please carefully check our size chart before ordering.

We do not normally accept returns or exchanges because of:

  • Incorrect size selected by the customer
  • Change of mind
  • Personal preference regarding fit or appearance

If you're between sizes, we recommend checking the measurements provided on the individual product page before purchasing.

4. Change or Cancellation of Order

Because MANIVERSE products may enter production shortly after an order is placed, cancellation requests should be made as soon as possible.

Once an order has entered production or has been shipped, cancellation may no longer be possible.

Contact us immediately at:

Email: [YOUR SUPPORT EMAIL]

5. Refunds

If your refund is approved, the refund will be processed to your original payment method where possible.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

6. Return Shipping

If a return is approved because of a product defect, damage, or an error on our part, MANIVERSE will determine the appropriate return/replacement process.

We are not responsible for return shipping costs resulting from customer-selected incorrect sizes or change-of-mind requests where returns are not otherwise required by applicable law.

7. Lost or Delayed Orders

If your package is delayed or appears to be lost, please contact us so we can investigate the shipment with the relevant shipping provider.

Delivery times may vary because of the destination, shipping carrier, customs, weather, or other circumstances outside our control.

8. Items That Cannot Be Returned

Because our products are made-to-order, we generally cannot accept returns for:

  • Change of mind
  • Incorrect size selection
  • Incorrect color/design selected by the customer
  • Products that have been washed, worn, or damaged after delivery
  • Normal variations that do not constitute a manufacturing defect

This policy does not limit any mandatory consumer rights or remedies available under applicable law.

9. How to Contact Us

For return, replacement, or refund requests, contact:

MANIVERSE
📧 ManiVerseOfc@gmail.com

Please include your order number in the subject line.